Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at akramclothhouse978@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at akramclothhouse978@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at akramclothhouse978@gmail.com.

Product Nature

All products available on our website are unstitched (unstitch) fabric. Please note:

  • Slight color differences may occur due to lighting and screen resolution
  • Fabric texture and design may slightly vary

Return Eligibility

We accept returns only in the following cases:

  • You received a damaged product
  • You received a wrong item
  • The product has a manufacturing defect

Conditions:

  • You must inform us within 3 days of delivery
  • Product must be unused, unwashed, and unstitched
  • Original packaging must be intact

Returns are not accepted for:

  • Change of mind
  • Color differences due to screen/display
  • Fabric that has been cut, stitched, or used

How to Request a Return

To initiate a return:

  1. Contact us via:
    • WhatsApp: +92-327-204-0505
  2. Share:
    • Order number
    • Clear pictures/video of the issue

Our team will respond within 24–48 hours.

Refund Policy

After receiving and inspecting the returned item:

  • If approved, your refund will be processed within 5–7 working days

Refund methods in Pakistan:

  • JazzCash
  • Easypaisa
  • Bank transfer

Refunds are issued only after product verification.

Cash on Delivery (COD) Orders

For Cash on Delivery orders:

  • Refunds will be issued via bank transfer, JazzCash, or Easypaisa only
  • No cash refunds are possible

Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order
  • Once shipped, orders cannot be cancelled